I had an excellent experience with this company. The website is easy to use, helpful, and accurate. The delivery driver came well within the time limit that was estimated by the website and my food was piping hot. Even with a solid tip this service is quite affordable. A+++.
Absolutely horrendous. We ordered 2.5 hrs ago and are STILL waiting for our food. We were not told that it would be a long wait. I called 20 minutes ago to cancel and was told by the supervisor that I wasn’t allowed to because the food had already been made. Huh...can’t wait to get our cold food.
I’m only giving two stars because the drivers are always friendly and professional. Apart from them, the customer service is egregious and the management of this business is a total joke. On one occasion I placed an order at 9:30 when they close at 10:00. They immediately called to cancel the order because they “were closing soon”. Another order I placed wasn’t even called into the restaurant for two hours at which point the restaurant I tried to order from had just closed. Most recently when I tried to place an order from a restaurant, they called to cancel the order because “the restaurant was closed”. The man on the phone just kept repeating himself and not letting me speak while he complained about how the restaurant didn’t tell him they were closed. After I managed to get off the phone with him, I called the restaurant and unsurprisingly they were open. I can’t say I’m shocked though, all I can say is that I’m never giving them my money ever again.
We just tried to order food from this absolutely laughable delivery service and were unpleasantly surprised when we received a call from them basically threatening us that their drivers (who I guess actually don’t work for them?) are “allowed” to refuse any order if the tip is under a “10% minimum” which isn’t written ANYWHERE on their website, even in their faq. We’re college students, and if they had actually put that on their site—we would have either paid it or not ordered from them in the first place. Decide wisely not to waste any more money on them lol.
Completely unprofessional. While I understand it's a holiday. They willingly took my order and money and then over an hour later when it was around the delivery time provided by they called to let me know they wouldn't be placing my order. Please be aware there is zero accountability with delivery express. First they blamed the restaurant Gnger Garden in amherst, then they said they made the decision together. Bottom line is they waited over an hour and then minutes to bother to let me know they wouldn't be placing my order.
Delivery Express is a US Meal Delivery based in Amherst, Massachusetts. Delivery Express is located at 150 Fearing St, Amherst, MA 01002, USA.
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