Great collection of vintage stringed instruments. Tony is a nice guy, who gave me options on a repair/set-up, and was willing to work within my limited budget. Job was done on time.
Beautiful instruments abound! They have a wonderful selection of violins, guitars, mandolins, ukeleles, banjos, etc. Highly knowledgeable salespeople and luthiers, too.
The Fretted Instrument Workshop was a nasty, abusive experience, the worst I have had in any music store in my life. I went to this store several years ago. I had a cello with a bow, and I needed a protective sleeve for my bow. I was with my partner, and we waited for a half hour while the two owners disappeared in the backroom, supposedly looking for a sleeve. When they finally emerged, the owner offered me a flimsy plastic bag. He said, with a smirk on his face, "you have a cheap Chinese cello, so this would be good enough." When I rejected this solution, he became belligerent, insulting and downright abusive. It was the worst experience I've ever had at a music store. When I shared this with other musicians in the Valley, they confirmed that they had the same experience at this store, or knew people who did. They confirmed that Fretted Instrument Workshop had a reputation for having an abusive attitude towards their customers. This was several years ago before publicly reviewing businesses on the internet became a regular practice. Don't go to this store; it's not worth it. You can find the same quality instruments elsewhere. If you do go, be prepared to battle the insults and belligerence of the sales people and owners.
good place. decent selection. open, friendly approach.
Amazing collection of guitars, banjos, and mandolins, excellent repair services, custom string assortments.
Fretted Instrument Workshop is a US Electronics Store based in Amherst, Massachusetts. Fretted Instrument Workshop is located at 49 S Pleasant St, Amherst, MA 01002, USA.
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