- they did not write the auto policy, though I have an email from the agent and a credit card statement indicating that I had paid for auto insurance...the state of MA sent me a letter stating that my registration for both cars had been revoked
- they are billing me at a former address
Christine was extremely helpful in taking care of my switch to Encharter insurance and saved me a good amount compared to my old plan! She's the best! I can't recommend enough!
We worked with Kate to get a new policy for an antique vehicle. She was very responsive, even after regular business hours. We highly recommend Encharter. They were able to get a policy for our vehicle when other companies were not.
I switched to Encharter from a major MA-based insurer in July and the experience has been HORRIBLE with Encharter and their sub companies Hanover Insurance, etc. I write this poor review as I continue to await a call back from a manager as none has been available when I call, mid-day on a business day. My experience has included:
- they raised my Home Owners rate several hundred dollars not even two months after writing the policy
- they have never linked my multiple policies (home, auto and personal liability umbrella)
- their appraiser (who was on site) is reporting that my house is 1,150 sq/ft larger than it actually is....further, they refuse to accept public records as proof point to correct their error....and they have been reluctant to send a second appraiser (probably, because they know what he/she will find)
When I did express a concern, Christine was patient and responsive. What a relief!
My experience with Insurance companies has not always been positive. Typically I need their services when I'm in a crisis of one sort or another. My experience, particularly with Christine Fleury of Encharter Insurance was very positive. She stayed in close touch with me, answered questions promptly and kept me informed of the progress of my claim. In retrospect I would have appreciated knowing how much time I had to make a decision about the damage offer from Encharter and that when a car is considered totaled the car rental benefit changes from 30 days to 5 days.
Definitely has not been the money savings I had anticipated and definitely is not worth my time fixing their errors. Worse, they hit you with a fee if you try to leave by terminating the policies early.
I wanted to change my car insurance and I looked on line and a young man called me. He told me what my rates could be and would be from different companies. Then he informed me that I was unable to receive insurance at a lower rate because I hadn't drove long enough in MA. I have been here a little over a year. So I decided to just stay with the company I was with. Two days later a woman by the name of Kate West called and cleared everything up for me and I got a cheaper rate with full coverage. She aided me so well that I have decided to change over my homeowners to them also. She was great and I am very pleased with the service, she was knowledgeable on all questions asked.....Thank You Kate West
Encharter Insurance is a US Insurance Agency based in Amherst, Massachusetts. Encharter Insurance is located at 25 N University Dr, Amherst, MA 01002, USA.
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